Reviews

• False advertisement at Sofitel

  Submitted on: 10/30/2008

  When we reserved this hotel we have specifically chosen the rate that included free internet access, as advertised. when we checked in, the receptionist told us that they have free ...

  When we reserved this hotel we have specifically chosen the rate that included Free Internet Access, as advertised. When we checked in, the receptionist told us that they have free Internet access in a lobby for 15 minutes only. To have Internet in a room we had to pay additional 18 Euros. Even when we have shown our reservation to hotel manager (who didn't introduce himself) they didn't honor it. The general attitude of the hotel management and stuff was inflexible and narrow-minded. They insisted on risking the reputation of their hotel chain for 18 Euros! And they blamed an Internet booking site for this false advertisement.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
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• 5 Star, could be

  Submitted on: 05/31/2007

  We booked this room due to a 7am flight back to the us. the hotel is directly across from the airport and we turned in our rental car and were ...

  We booked this room due to a 7AM flight back to the US. The hotel is directly across from the airport and we turned in our rental car and were able to walk to the airport. The location was perfect. The rooms are tired and the halways are in need of being redone.. The carpets in the halways were dirty and stained. The wallpaper was torn and discolored...it's really a sin. The rooms are small, even by European standards. . With a little work this hotel could be back to its original 5 star rating.

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