Reviews
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Wchita Hyatt is an excellent place to stay!
05/04/2009We stay at the wichita hyatt 5-6 times a year and they make us feel like it is our second home. from the night manager to the bellmen you ...
We stay at the Wichita Hyatt 5-6 times a year and they make us feel like it is our second home. From the night manager to the bellmen you will find nothing but the best. Front desk attendants exemplifies customer service and could not be any better. She is great at anticipating your needs and if you have a problem, she gets it solved and if she can't, can. The other desk attendants are great as well. They go out of their way and handle a busy line of customers beautifully. They were kind enough to help us with printing our boarding passes and was very pleasant about it although it held her up from leaving. She gave no indication of anything but kindness and attending to finishing our flight information. the night attendant and I have seen her handle crowds of people (they have weddings and conferences there occasionally) with grace, patience and expert knowledge. She has gone out of her way several times for us and even on one occasion locating a refrigerator for us at 4 in the morning for my son's medicine. The kindness and attentiveness reflects on his people and it is just a really nice place to stay.
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nice place
03/18/2009Have stayed 3 times the last year and all have been good. staff is attentive. especially front check in group. summertime it can be a little warm in the room ...
have stayed 3 times the last year and all have been good. staff is attentive. especially front check in group. summertime it can be a little warm in the room but will cool off eventually. nice pleasant hotel with decent value for the money.
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Bait and switch, dirty glasses and shower
04/23/2008Our offer stated the room came with free internet and free parking. seems like those should be included but, when we arrived we found out they weren't even included ...
Our offer stated the room came with free internet and free parking. Seems like those should be included but, when we arrived we found out they weren't even included in our "special offer", let alone for everyone. We were expected to pay $10 a day for internet. You would think services that are offered for free in budget motels would be free in a Hyatt, but apparently not. What's worse is that due to the location, you don't really have a choice about the parking. There is no where else to park but, at the hotel garage. When we inquired about the apprant bait and switch regarding the internet, we were told they would look into it and call us right back. Never happened. We also noted there were dirty glasses (with rings) and the shower was dirty with spots. It's not that spots are a problem but, how do you clean a shower and leave spots? We can only assume that it never was cleaned from the prior guest. The breakfast buffet was a little over priced at $15, especially considering the far was pretty standard eggs, bacon, etc. It tasted very average. When we went to check out and voice our concerns about all of this, we were informed that we also had a FIFTEEN dollar charge for listening to the music on the T.V. While listening, it said it was a free trial for 5 minutes and there was a timer counting down the 5 minutes. Well at the end of the 5 minutes, it just charges you. No warning, no posted price, nothing. A total GOTCHA! charge. In the end they waived all the extra fees and we only had to pay for the room. But I will never go back.
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Fairly Happy
07/13/2007Hotel was very nice, clean and the staff was pleasant. when i book the room i specified non smoking and ended up having to take a smoking room because apparently ...
Hotel was very nice, clean and the staff was pleasant. When I book the room I specified non smoking and ended up having to take a smoking room because apparently there were no non smoking rooms available. Wasn't happy with the explanation. Room service meals were very small for the price.
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Nickel and Dimed
06/04/2007The hotel was nice, very clean and had friendly staff. biggest complaints involve add-on charges that are customary at other hotels, like internet service at $10/day, and parking ...
The Hotel was nice, very clean and had friendly staff. Biggest complaints involve add-on charges that are customary at other hotels, like internet service at $10/day, and parking between $8 and $12 /day. The hotel is in the heart of downtown activity, but there are no restaurants, gas stations or stores in close proximity.
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